Comments on: Book Awards and $20 Gift Certificate for the kids http://abunga.wordpress.com/2008/08/06/book-awards-and-20-gift-certificate-for-the-kids/ Abunga.com Blogging to Empower Decency Wed, 31 Dec 2008 14:17:53 +0000 http://wordpress.com/ hourly 1 By: gbaker http://abunga.wordpress.com/2008/08/06/book-awards-and-20-gift-certificate-for-the-kids/#comment-264 gbaker Thu, 07 Aug 2008 22:19:25 +0000 http://abunga.wordpress.com/?p=122#comment-264 @Frustrated Shopper - Thank you for your recent order and your blog comment. I do apologize that you couldn't get a hold of us on the phone, and I'm sorry our response rate to your email was below your expectations. We do try to respond to customer emails and calls in under 24 hours, and I'm sorry our response to your question has taken almost all of that time. In looking into your order it seems our distributor has had a hang up with processing. I'm estimating that your order will be shipped by tonight and if so, it could arrive in time for you to give them as favors for your party. I am extremely sorry to put a kink into your plans - if the books do not arrive in time, please let me know gavin (at) abunga.com and I'll make sure we make things right. Thank you for your business and your time. -gavin @Frustrated Shopper – Thank you for your recent order and your blog comment. I do apologize that you couldn’t get a hold of us on the phone, and I’m sorry our response rate to your email was below your expectations. We do try to respond to customer emails and calls in under 24 hours, and I’m sorry our response to your question has taken almost all of that time.

In looking into your order it seems our distributor has had a hang up with processing. I’m estimating that your order will be shipped by tonight and if so, it could arrive in time for you to give them as favors for your party.

I am extremely sorry to put a kink into your plans – if the books do not arrive in time, please let me know gavin (at) abunga.com and I’ll make sure we make things right.

Thank you for your business and your time.

-gavin

]]> By: Frustrated Shopper http://abunga.wordpress.com/2008/08/06/book-awards-and-20-gift-certificate-for-the-kids/#comment-263 Frustrated Shopper Thu, 07 Aug 2008 20:27:59 +0000 http://abunga.wordpress.com/?p=122#comment-263 What good is a gift certificate to a store that doesn't ship your order, call you back or return e-mails? How in the world can I get in touch with customer service and find out where my books are???? What good is a gift certificate to a store that doesn’t ship your order, call you back or return e-mails? How in the world can I get in touch with customer service and find out where my books are????

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